Returns
Straightforward returns and refunds
Canadian pharmacy regulations mean we cannot return dispensed prescription medication to stock or reissue it. Where something has gone wrong on our side, we put it right.
When we replace or refund
Contact us within 48 hours of delivery and, where possible, send a photo of the packaging and label.
- Your order arrived damaged, leaking or broken
- Cold-chain medication arrived outside its temperature range
- You received the wrong item or the wrong dose strength
- Your parcel was lost in transit or never delivered
- Your assessment was declined after payment, so you are refunded in full
What we cannot accept back
Once prescription medication has left our pharmacy, we cannot return it to stock, even if it is unopened. This is a regulatory requirement, not a Miva policy choice. If you stop treatment, take unused medication to any Canadian pharmacy for safe disposal. Never put it in household waste or down the drain.
How to start a return
Email support@joinmiva.ca with your order number and a short description of the issue. Most cases are resolved within two working days, and refunds are returned to your original payment method within five to ten working days.
Returns questions
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Complete your assessment and a Canadian-licensed clinician will review it, often within 2 hours.